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User Attributes in Helpdesk Search Result

fmoideen

Hi,

 

Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

 

Thanks in advance,

Febin

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  • 0
    Hi Febin,

    In order for a helpdesk operator to verify a users identity the user must be registered with Password Manager. However there is a way around this requirement if you have the telephone verification feature enabled. In this case you would configure a workflow to allow an unregistered user to receive a pin code on their mobile / cell phone. The user then enters that pin into Password Manager and they can reset their password.

    Regards,

    Jim C.
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  • 0
    Hi Febin,

    In order for a helpdesk operator to verify a users identity the user must be registered with Password Manager. However there is a way around this requirement if you have the telephone verification feature enabled. In this case you would configure a workflow to allow an unregistered user to receive a pin code on their mobile / cell phone. The user then enters that pin into Password Manager and they can reset their password.

    Regards,

    Jim C.
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