• State Suggested Answer
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 38 subscribers
  • Views 7272 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

User Attributes in Helpdesk Search Result

fmoideen
over 7 years ago

Hi,

 

Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

 

Thanks in advance,

Febin

Parents
  • 0 over 7 years ago
    Hi Febin,

    In order for a helpdesk operator to verify a users identity the user must be registered with Password Manager. However there is a way around this requirement if you have the telephone verification feature enabled. In this case you would configure a workflow to allow an unregistered user to receive a pin code on their mobile / cell phone. The user then enters that pin into Password Manager and they can reset their password.

    Regards,

    Jim C.
Reply
  • 0 over 7 years ago
    Hi Febin,

    In order for a helpdesk operator to verify a users identity the user must be registered with Password Manager. However there is a way around this requirement if you have the telephone verification feature enabled. In this case you would configure a workflow to allow an unregistered user to receive a pin code on their mobile / cell phone. The user then enters that pin into Password Manager and they can reset their password.

    Regards,

    Jim C.
Children
No Data