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User Attributes in Helpdesk Search Result

fmoideen
over 7 years ago

Hi,

 

Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

 

Thanks in advance,

Febin

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  • 0 over 7 years ago
    Hi Jim,

    Thanks for your suggestion. But we want to avoid the possibility of a random user being able to trigger a telephone verification for another user.

    However, we did use the telephone verification to configure a helpdesk password reset workflow. This way when the user calls helpdesk, they can trigger a telephone verification for the user and collect the code to continue with the workflow. Now if the user does not even have a useable phone number for telephone verification, the last resort would be the helpdesk's existing manual verification process.

    Thanks again,
    Febin
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  • 0 over 7 years ago
    Hi Jim,

    Thanks for your suggestion. But we want to avoid the possibility of a random user being able to trigger a telephone verification for another user.

    However, we did use the telephone verification to configure a helpdesk password reset workflow. This way when the user calls helpdesk, they can trigger a telephone verification for the user and collect the code to continue with the workflow. Now if the user does not even have a useable phone number for telephone verification, the last resort would be the helpdesk's existing manual verification process.

    Thanks again,
    Febin
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