SPS & SPP password reset

any support here ?

Apologies for the delay in replying. SPP and SPS have separate instructions for recovery.

For SPP, you can follow the instruction in the Troubleshooting section of the Administration Guide to access the Recovery Kiosk

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-passwords/2.9/administration-guide/117#TOPIC-1269541

For SPS, here are some helpful links

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.2.0/administration-guide/96#TOPIC-1263755
https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.2.0/administration-guide/103#TOPIC-1263782
https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.2.0/administration-guide/43#TOPIC-1263524
https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.2.0/administration-guide/43#TOPIC-1263526
https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.2.0/administration-guide/42#TOPIC-1263523