Session Video not playing

Hi Team,

I have safeguard appliance and i am not able to play one recorded video.

i have a check from archive serve and download the previous session video and on run manual which is working fine
check the backup connectivity for archive serve But i get the below error when i play direct from safaguard.

Below is the error:-

Can not play session 16136

Failed with stayus code 500(Internal server Error)

Has any one solution on this.