How do i add my crm system to the ticket system in safeguard to search if there is an open ticket?
We can access our crm with api -curl
How do i add my crm system to the ticket system in safeguard to search if there is an open ticket?
We can access our crm with api -curl
Any response from Safeguard team on this query?
Any response from Safeguard team on this query?
Safeguard supports adding ticket systems for either ServiceNow or Remedy at this time, however, the option for "Other" is used for ticketing that is not configured with an external ticketing system but rather it would use matching based on Regular Expression.
Please see the links below for more details:
support.oneidentity.com/.../96
support.oneidentity.com/.../142
Thanks!