Moving out SPS server

Hello,

We need to move our SPS server from a datacenter to another, but the network on the new datacenter is not the same one (ex: old IP 172.138.162.XXX New IP 172.138.62.XXX)

We found this doc, but since we don't have access to the web console after copying the VM in the new datacenter we can't use it:

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-sessions/6.8.1/administration-guide/17#TOPIC-1576773

Is there a documentation to do the changes in the linux console or do we have to make the change before copying the machine on the new datacenter?

Regards,

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0 Tawfiq.Ahmad over 2 years ago

Hi aledrean,

Please create a support service request at https://support.oneidentity.com/create-service-request and provide a support bundle for further review.

There is possibly a way to modify the network configuration from the core-shell which can be access via the VM console but before we can recommend making any changes, we will need to review the current setup via a support bundle please.

Thanks!
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0 Tawfiq.Ahmad over 2 years ago

Hi aledrean,

Please create a support service request at https://support.oneidentity.com/create-service-request and provide a support bundle for further review.

There is possibly a way to modify the network configuration from the core-shell which can be access via the VM console but before we can recommend making any changes, we will need to review the current setup via a support bundle please.

Thanks!
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Endpoint Privilege Management

Moving out SPS server