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Comment field on Access Request Acknowledged email is blank

marduo
6 months ago

When we receive "Access Request Acknowledgement" and similar types of emails, the comment field is blank. We noticed this same issue on other "Access Request *" email notifications as well. The only email where the comment field is not blank is the one for "Access Request Created".

Please advise.

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  • 0 6 months ago

    Hi,

    Please try to change the {{Comment}} variable to be {{Reason}} in the email template:

    - From Appliance Management > External Integration > Email Template > Search for the email template in question, for example "Access Request Acknowledged" and update the template line:

    Comment = {{Comment}}

    to 

    Comment = {{Reason}}

    Thanks!

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  • 0 6 months ago

    Hi,

    Please try to change the {{Comment}} variable to be {{Reason}} in the email template:

    - From Appliance Management > External Integration > Email Template > Search for the email template in question, for example "Access Request Acknowledged" and update the template line:

    Comment = {{Comment}}

    to 

    Comment = {{Reason}}

    Thanks!

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