Comment field on Access Request Acknowledged email is blank

marduo 6 months ago

When we receive "Access Request Acknowledgement" and similar types of emails, the comment field is blank. We noticed this same issue on other "Access Request *" email notifications as well. The only email where the comment field is not blank is the one for "Access Request Created".

Please advise.

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0 Tawfiq.Ahmad 6 months ago

Hi,

Please try to change the {{Comment}} variable to be {{Reason}} in the email template:

- From Appliance Management > External Integration > Email Template > Search for the email template in question, for example "Access Request Acknowledged" and update the template line:

Comment = {{Comment}}

to

Comment = {{Reason}}

Thanks!
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0 marduo 6 months ago in reply to Tawfiq.Ahmad

This works for us. Thank you!
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0 marduo 6 months ago in reply to Tawfiq.Ahmad

This works for us. Thank you!
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