We are using Vworkspace Apportal 7.2. We are encountering two issue and figured we would reach out to the community for advise.
1. We are using a network ricoh mp6001 with the PCL6 driver. Installed on the local thin client ( windows XPE ). Everything seems to work fine until the VDI is left at unattended without any activity for a couple hours. Once this happens the VDI looses the connection with the printer. To resolve this the user must disconnect from the vdi then re-connect and the printer will re-appear.
2. We have usb redirection enabled, but USB drives / devices will not show up on the vdi. In order to get usb devices to show in the vdi we have to enable "drive redirection" which causes a conflict due to us wanting to restrict the user from seeing the local drives from the thin client.
Any advise or direction would be greatly appreciated.