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Deny request via link in mail not considering VI_ITShop_ApproverReasonMandatoryOnDeny

Hi,

I check in web portal and see that there is a parameter VI_ITShop_ApproverReasonMandatoryOnDeny the is set to false that control the compulsoriness of the reason when the user deny an approval step.

But if I set to true the parameter, I can still deny without entering a reason if click on the link in the default approval mail sent to the approver.

Is this a bug? I think that click on deny in the mail sent to approver shoudl consider this parameter too.

Any workaround?

0 Markus Weiss-Ehlers over 8 years ago

Are you referring to the approval by mail or are you routed to the web portal for the deny?

If the first one is the case, the parameter you are referring to is a Web Portal setting and not a global one and therefor not considered by the approval by mail process.
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0 michele.polizio over 8 years ago

Second case in the mail there are 2 link (link) one to approve the other to deny but when I click to deny it opens the web portal say that the approval step is been denied iven if I set the VI_ITShop_ApproverReasonMandatoryOnDeny paramater to true
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0 Markus Weiss-Ehlers over 8 years ago

Ok got it. By the way which version are you using?
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0 michele.polizio over 8 years ago

7.1
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