Hi,
I check in web portal and see that there is a parameter VI_ITShop_ApproverReasonMandatoryOnDeny the is set to false that control the compulsoriness of the reason when the user deny an approval step.
But if I set to true the parameter, I can still deny without entering a reason if click on the link in the default approval mail sent to the approver.
Is this a bug? I think that click on deny in the mail sent to approver shoudl consider this parameter too.
Any workaround?