Hi Team,
We have set the email "IT Shop request - approval required" in the Approval workflow. But when the request is placed by the employee, the Process
"QBMDBQueueProcess:PWOHelperPWO" is triggered, but the process to send email doesn't starts "VI_ESS_PWOHelperPWO send mail new task for
approver".
After the request is approved the process "VI_ESS_PersonWantsOrg_Send Mail when Closed" is triggered successfully and email is received.
We have analyzed the Logs, the process should have started after the statement "The event DecisionRequired was triggered for 1 object(s) of type PWOHelperPWO" but doesn't.
We have also reviewed the Generating Condition for "VI_ESS_PWOHelperPWO send mail new task for approver" process and the values seems all correct to trigger the process.
Let us know if we are missing any configuration that is not allowing the first email to trigger.
Configuration: Dell Identity v7.0.1
Regards,
Sandeep M
