• State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 93 subscribers
  • Views 3864 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

How the password can be reset through ITshop request?

ruchita.mantri
over 5 years ago

Hi,

I want to enable the user (we can assume it as support person) to reset the password of other users. I am trying to create a request property where in support person will select the user and then he will pass the password. But how can I have Password and Confirm password option where in both the passwords will be compared as it happens normally and validate the password with Password policies as well?

Parents
  • +1 over 5 years ago

    If you are on version 8.x, why not using Password Reset Web Portal for the users and allowing the HelpDesk persons to generate a temporary passcode that the users can use to log into the Password Reset Web Portal if they forgot their password?

    By default, the managers of a person can generate a passcode in the Web Portal and the Operations Support Team in the Operations Web.

Reply
  • +1 over 5 years ago

    If you are on version 8.x, why not using Password Reset Web Portal for the users and allowing the HelpDesk persons to generate a temporary passcode that the users can use to log into the Password Reset Web Portal if they forgot their password?

    By default, the managers of a person can generate a passcode in the Web Portal and the Operations Support Team in the Operations Web.

Children