Active assignment request

We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned (E.x business roles/ other entitlement) user try to use requested product since approvals got granted and it show as assigned in ITshop

however in manager the requested product is not assigned yet and all users who face this issue will have an overview box called 'Active assignment request'

Thanks

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0 Trevor Pike over 4 years ago

Service request 4617962 has been created for this issue.
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0 chetan paliwal over 3 years ago in reply to Trevor Pike

Hello,

We are also facing the same issue, we are using oneIM 8.1.4 version. Kindly let us know what is to be done to fix this.
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0 Markus Weiss-Ehlers over 3 years ago in reply to chetan paliwal

What is the 'Active Product Request' bubble for:

The 'Active Product Request' bubble in the Person Overview, shows the assigned products to this Person. So, it is there to show which products are currently assigned to this person.

For example, a person orders a membership of an AD group. As long as such a request has not the status 'assigned' (because it needs to be approved) the
requests will not be shown in the bubble. Only after the request is in assigned status the request is listed in such bubble.

Hope this makes it clear.
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0 chetan paliwal over 3 years ago in reply to Markus Weiss-Ehlers

Hi Markus,

We have a role request submitted by end-user which has order status 'Assigned' in PersonWantsOrg table, but, the role is actually not assigned to the user into target system. We are frequently facing this issue in our Production System.

Kindly suggest who can we fix this problem.
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0 Markus Weiss-Ehlers over 3 years ago in reply to chetan paliwal

The state "Assigned" in the request does not mean that the provisioning of the resulting membership took place.

To find the reasons for the errors I would check if the potential assignment has arrived on OneIM itself.

If so, check the JobQueue or the JobHistory for failed jobs. You should be able to use the GenProcID of the request to filter the results.

Third, you could take a look at the synchronization journals, if you have turned them on in your synchronization project, to check for errors.
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0 Markus Weiss-Ehlers over 3 years ago in reply to chetan paliwal

The state "Assigned" in the request does not mean that the provisioning of the resulting membership took place.

To find the reasons for the errors I would check if the potential assignment has arrived on OneIM itself.

If so, check the JobQueue or the JobHistory for failed jobs. You should be able to use the GenProcID of the request to filter the results.

Third, you could take a look at the synchronization journals, if you have turned them on in your synchronization project, to check for errors.
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Endpoint Privilege Management

Active assignment request