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Web Portal sign in logo not displaying in browser

msingh
over 4 years ago

Good Morning,

I am working on Web Designer Version 8.0.

I am not able to see the logo on the login screen when I access the site from a browser like Chrome, Firefox, IE etc. I have no issues in viewing with company logo which is present on the top left hand side once you log in. Its just the main log on the login page.

I have configured the sign in logo in Web Designer in the configuration setting. I can see the logo in the preview screen that is inside Web Designer. I have also placed the .png file locally on the web server.

Is there something I am missing?

Thank You

Mohit  Singh

  • 0 over 4 years ago

    Hello,

    For this problem, I would check the request for the image using the browser's development tools ("F12 tool"). The browser makes a request for the logo image. When that request probably fails, the F12 tools may tell you why it failed.

    Regards
    Hanno

  • 0 over 4 years ago

    Hi, 

    If the logo  was saved as a file in the configuration of the web porject , the logo will not be available as the file is stored in the DB  and no authentication was performed before that. 
    What should solve your problem is: 
    - Copy the logo file in the wwwroot folder of your web server.

    - Check the permissions on the file. 

    - Specify the URL to the file in the configuration parameter in web designer. Something like "www.YourServerWebFqDN\LogoFileName.XXX) 

    Best regards

    Hicham 

  • 0 over 4 years ago in reply to Hanno Bunjes

    Hi Hanno,

    Thank you for the suggestion. I looked at the browser's dev tools. In the dev tools console section i see an error which basically says '"Not allowed to load local resource: filepath where my image is located". 

    I also inspected the elements on the page after we login and that page had no error messages (makes sense because the image shows up on that page).

    I have not worked much with the browser's dev tools and after searching on this error i get links telling me to install extensions such as 'web server for chrome' and i am not entirely sure if that is the best approach to it.

    If you have seen this error before is their any correct way to troubleshoot this?

    Thank You so much.

    Mohit Singh

  • 0 over 4 years ago in reply to Hicham Bouali

    Hi Hicham,

    Thank you so much for these suggestions.

     I have followed all of your steps and basically I can see the logo on the Web Designer preview.

    The logo is not showing up when i access the site from a browser. 

    Thank You

    Mohit Singh

  • 0 over 4 years ago in reply to msingh

    Do not use a local path. Use a URL of the form https://server/app/mylogo.png to reference the icon.

  • 0 over 4 years ago in reply to msingh

    As Hanno said, you need to use URL to the image file in the location where they are stored on IIS (i.e. c:\intepub\wwrootimages\).

  • +1 over 4 years ago in reply to Hanno Bunjes

    Hi Hanno,

    Thank you so much for your help. I was able to get the logo to display on the web browser. I just put the name of the image (loginimage.png) in the url section in the 'general setting-sign in logo ' in Web designer.

    The location of the image was the same (C:\inetpub\wwwroot\IdentityManagerOIT\loginimage.png) as before.

    Mohit Singh

  • 0 over 4 years ago in reply to xd

    Hi Hicham,

    Thank you so much for your help. I was able to get the logo to display on the web browser. I just put the name of the image (loginimage.png) in the url section in the 'general setting-sign in logo ' in Web designer.

    The location of the image on the web server was same (C:\inetpub\wwwroot\IdentityManagerOIT\loginimage.png) as before.

    Mohit Singh