Performance problem with request submission

Hello,

There could be a few reasons why this is taking longer than desired.  How long is the submission taking for 20 items?  How long for 1?

What is your version?

Trevor

Hello,

There could be a few reasons why this is taking longer than desired.  How long is the submission taking for 20 items?  How long for 1?

What is your version?

Trevor

We are using 8.1

I tried to reproduce the problem in vanilla environment and I also see a performance problem.

In test environment I have only 2 persons; I ran a script to create and publish 250 multirequestable\unsubscribable resources

When user select 20 products(via checkboxes) it takes 10seconds to put them into shopping cart.

When I submit this cart it takes 22seconds. 

Test environment does not have much CPU and RAM but in PROD (and other environments) the best what we had was 

4-5 items per second when adding to cart

3-4 items per second when submitting the cart

Usually it is even slower.

Is there any document that describes what performance should be expected?

I turned on trace log. I don't see any specific place that is slow.

You would see better performance with later versions, i.e. service pack 3 is the latest: https://support.oneidentity.com/download-install-detail/6108848.

Apart from that what are the specs of your SQL Server.  Ensure you're at the latest CU, this will always help with performance.  In addition to RAM, CPU.  Review the release notes for database min specs: https://support.oneidentity.com/technical-documents/identity-manager/8.1/release-notes/3#TOPIC-1139229.

These are the MINIMUM specs.  Increase the RAM, if possible.

Take a look at the following as well: https://support.oneidentity.com/identity-manager/kb/201696/troubleshooting-performance-issues.

Hope this helps.

Trevor