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Orchestrated process to limit the amount of specified roles to one at a time from IT SHOP

fernando pacheco
3 months ago

I'm trying to make an Process to limit users from having more than one resource from the IT SHOP at a time, i have four roles, so if the user already have one and asks for another, the event will trigger (Insert in PersonInOrg) and will automatically remove the resources leaving just the new one requested

The first step is the trigger, the second one is an Handle Object Component - Delete, it has two parameters, ObjectType that i filled with Value = "PersonInOrg" and a WhereClause that i filled with a code in VB but i had no success making it work

Value = "UID_Person = '" & CStr(Value("UID_Person")) & "' AND UID_Org <> '" & CStr(Value("UID_Org")) & "' AND UID_Org NOT IN ('d5ca7641-5991-4d37-9e9c-3afe471f51d8', 'bfaceda4-7c9e-496a-a290-4931c4e2bcd5', 'd700f418-da20-41ee-9918-db4b33f9a3c7', 'a22806e8-1b17-4fde-a594-273c9b8cebfc')"

how should i do? use a script? keep the handle object and change the code?

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  • 0 2 months ago

    Hi Fernando,

    A few things;

    Consider adding a step to your workflow to create an event. This should allow you to start a process when the workflow starts (as you say; 'during request') to cancel the old request.

    You can even consider adding the step at the end of your workflow (as the final step) so that the revocation happens right before the assignment of the new resource (But after the approval).

    Also, what you should do is call the method to cancel the previous order. That way the underlying item should be removed (with the XOrigin = 2). If you try and remove the record directly it'll fail or (if you update the XOrigin to 1 so it works, only doable with SQL) you'll create database inconsistencies :).

    A final consideration... If possible consider using something other than UID's to find the orgs, as UID's for data objects (such as org's) are often not the same between environments. A marker in a customProperty of the Org's or some other way to identify them will give you a lot more flexibility.

  • 0 2 months ago in reply to Jos Groenewegen

    HI Jos,

    In my case i think there is no problem in using SQL for the XOrigin, cause it filters anyway the three orgs i want, and none of them will be a problem with the XOrigin set to 1
    and i can't understand how to make a new event in the same orchestrated process, i add a new step and set it as ? i cant copy the trigger event (the first step) and make another, i will try to apply the something other than UID's for my Orgs.

    Thank  you so much!

  • 0 2 months ago in reply to fernando pacheco

    EDIT, i solved the issue, it was "Assigned by event" in the table, now it detects the orgs assigned by dynamic role and triggers my orchestrated process, now the last thing i need to solve is when my process remove an it shop or an dynamic role, in the web portal, the roles are still assigned, how can i syncronize that?

  • 0 2 months ago in reply to fernando pacheco

    We've told you twice already, Fernando. I recommended removing the pwo's so the system would remove the personinorg records automatically .

    Later  told you the same and warned about inconsistencies. But there you are: You've removed by updating xorigin but kept the corresponding records  in PersonWantsOrg (PWO), so the system still believes there are assignments for the user. These are called inconsistencies, yes. 

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  • 0 2 months ago in reply to fernando pacheco

    We've told you twice already, Fernando. I recommended removing the pwo's so the system would remove the personinorg records automatically .

    Later  told you the same and warned about inconsistencies. But there you are: You've removed by updating xorigin but kept the corresponding records  in PersonWantsOrg (PWO), so the system still believes there are assignments for the user. These are called inconsistencies, yes. 

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  • 0 13 hours ago in reply to juancarlos camargo

    Hello Juan,

    Sorry I didn't get back to you about the inconsistencies earlier. I understand you're trying to help, and I appreciate that.

    From my tests, it seemed to be working fine. I also made sure it removes the assignment from the PWO, so theoretically, it should work as expected—right?

    Let me know if there's anything I might have missed.