I need to replace the default email notifications with custom mail templates, specifically for scenarios such as pending attestations or when attestation requests are sent. The goal is to use personalized text and formatting instead of the default messages provided by the system.
However, the default templates cannot be modified directly, and even after setting the MailID parameter in the process VI_Attestation_AttestationHelper - Send mail to remind approver, the custom template is not used — the system continues to send the default notification.
Is there a recommended way to force the use of a custom mail template in these attestation-related processes? Or is there a configuration I'm missing to override the default behavior?