How to limit a "Spare Field" field to a maximum of 18 characters in a service item parameter on the web portal?

Hi everyone,
I'm configuring a service item on the web portal and I need to limit the "Nome de exibição da conta" (or a spare field) to accept a maximum of 18 characters. Is there a way to enforce this restriction, either through configuration, scripting, validation rules or in WebDesigner?

Any help or guidance would be appreciated.
Thanks in advance!

Parents Reply
  • I've identified two potential solutions. I could apply a formatting script directly to the customproperty02 table, but it would need a condition to only affect the specific service item. Alternatively, I could create a request property without the legacy definition, as it offers a value calculation option. However, I'm unsure how to write the necessary code for that calculation, as there are no examples available.

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