Hi everyone,
In our custom One Identity portal, we have several ITSHOPs. One of them is for requesting access to a Network Folder. When we submit a request for network folder access, there are mandatory fields that must be filled out, such as "Reason" and "Access Type" (Read/Write).
However, we've noticed that when we add another product/system (another ITSHOP item) to the same cart, these mandatory fields for the network folder no longer appear. This prevents users from providing the required information.
Has anyone encountered this behavior before or have any idea how we can ensure that the required fields remain visible when multiple products are added to the cart?
Thanks in advance for your support!