• IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • ITShop behind load balancer

    When I want to place the Q1IM ITShop between a load balancer. Do I need a load balancer that does URL rewriting?

    If my load balancer is im.local and the Q1IM ITShop is on server server1.local. The users must go to im.local and will be redirected to server1…

  • AD group managed by a group not an account


    I am working with a customer to put their AD groups into IT Shop & have come across an issue that I had not considered before.   In AD users and groups I can see that some groups are managed by other AD groups rather than an AD user account.


  • New AD groups not showing up in the IT Shop


    I'm new to Quest One IDM but I have taken the training course. The issue I'm experiencing is that new groups that I add to AD are not available in the IT Shop. They are loaded in to Q1IDM but I seem to be missing a piece where I'm able to create…

  • Unable to log into IT Shop - A server for login could not be determined


    I have been working to configure a Quest One Identity Manager IT Shop, but have not had success when logging into the web interface.

    The message I get from the website is "[1074013] Login Failed! A server for login could not be determined. Servers…

  • Notifying Manager and Resource Owner upon Deprovisiong UNS Accounts

    I would like to have an Alert be emailed sent to the user manager and the resource owner when the user entitlment is changed/removed from UNS account user.

    Email shoudl have:

    Subject: Task Completed by [Name of Administrator]

    Task: [Access/Entitlement  removed…

  • Creating email notification for Identity Manger Personnel

    I am trying to create a process that sends email notofication for the Identity Manager Personnel up on the denial of the requests  by the resource owner. The email trigger should be fired when the resource owner denies the removal of the access/entitlements…

  • Script: remove a product from a shop


    I want to put business roles in ITShop to "offer" them in self-service. In order to do that, I create an assignment resource and add it to a shop thanks to creating a new ITShopHasRessource object.

    Now I want to remove this resource from…

  • Report to show ADSAccount Disable Date

    I've been working on building a report to show the exact date the ADS Resource flag is checked.  I can see that its easily viewable in the Process History on an ADS resource but am having a difficult time translating this either into a SQL query that…

  • A new form or request in the IT Shop with multiple options and attachments.

    Hello, we are looking to move some of our request forms from our ticketing system into Q1IM. We are looking to have users go into the it shop and select a certain application they would like access to and within that form select from a list of 20 or so…

  • How can I change the weclome page from the IT shop?

    How can I change the weclome page from the IT shop? I would like to change the default text on the main page (see the attachment).



    - Quest One Identity Manager - Windows Internet Explorer_2013-10-27_22-15-14.jpg

  • How can I change the default table colum size from products at the IT-Shop?

    I would like to change the default size because the productnames too long.

    Additional Attachments:

    Quest One Identity Manager - target state.jpg

  • Modifying Custom Email Notification Process

    We are trying to customize the subject, body and header of the following email notifications.

    VI_ESS_PersonWantsOrg Send Mail when Unsubscribe

    VI_ESS_PersonWantsOrg_Send Mail when Closed and refused

    VI_ESS_PersonWantsOrg_Send Mail when Closed

    Does anyone…

  • Change Mail template "IT Shop request - not granted approval"

    I want change the copy of the mail template "IT Shop request - not granted approval".

    This following (see attachments: "xxx_IT Shop Shop request..." and "wrk-de-idm-01....." is currently displayed in the notification mail.…

  • Customizer-Method for adding a notice into the PWODecisionHistory?/ Insert data into the PWODecisionHistory

    Hi there,

    i have a question regarding the customizer-methods for the PWO or rather how to insert notices into the table pwodecisionhistory.

    What i want to implement is an Option to set some notes into the PWODecisionHistory. Detailed. An approver should…

  • Hiding Built-in product categories from It-Shop


    I would like to hide the built-in product groups from IT-Shop. Resource access and Active Directory categories in this case. Needed AD groups has been moved to other Service categories. Is there a way to hide the unwanted Service Categories?

    Best R…