• Reactivating aborted PWOs after they were accidentally aborted

    A customer wanted to replace the old workflow on the ServiceCategory and they removed it and saved the item. Because there was no alternative workflow, all the requests were aborted with the reason “Automatic system approval: Assigned Element was deleted…

  • Integration with ServiceDesk (BPM Online) How to reopen PwO ?

    at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decision…