Integration with ServiceDesk (BPM Online) How to reopen PwO ?

at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decisions  - how to deal with PwO - Assigned or Denied. But in this system, the reopening tikets is possible, and it is not difficult to read new status  through Rest api. The difficulty arose with the reopening closed PwO in OneIM ITShop . Tell me please any ways to solve this problem. Regarding PwO which decisions have been made, standard methods such as MakeDession or others do not work