at the moment I am integrating with the BPM Online service desk system: the user orders access through the It shop, then using Rest-api OneIM (version 8.1.2) creating tickets in BPM , requests and receives statuses. Based on this, OneIM made decisions - how to deal with PwO - Assigned or Denied. But in this system, the reopening tikets is possible, and it is not difficult to read new status through Rest api. The difficulty arose with the reopening closed PwO in OneIM ITShop . Tell me please any ways to solve this problem. Regarding PwO which decisions have been made, standard methods such as MakeDession or others do not work
- Products
- View all products
- Free trials
- Privileged Access Management
- Overview
- PAM Essentials
- Safeguard
- Safeguard On Demand
- Safeguard for Privileged Analytics
- Safeguard for Privileged Passwords
- Safeguard for Privileged Sessions
- Safeguard Remote Access
-
Endpoint Privilege Management
- Privilege Manager for Windows
- Privilege Manager for Unix
- Safeguard Authentication Services
- Safeguard for Sudo
- Access Management
- Identity Governance and Administration
- Active Directory Management
- Log Management
- Solutions
- Resources
- Trials
- Support
- Partners
- Communities