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Password Manager, Service unavailable 503


I'm setting up an Password Manager POC and have installed everything using the Administration Guide and the installation completes without any errors. When trying to initalize the instace I get "HTTP Error 503. The service is unavailable." due to the application pool stopping. Iv'e checked and rechecked the requirements for the Application Pool Identiy stated in the admin guide and are pretty sure that I have configured permissions correctly.

However, I'm getting this error in the event log: The user has not been granted the requested logon type at this machine.

What logon type is required for the application pool identity on the server?

Thanks in advance,



  • The application pool identity account must be a member of the IIS_WPG local group on the Web server in IIS 6.0 or a member of the IIS_IUSRS local group on the Web server in IIS 7.0 and must have permissions to create files in the <Password Manager installation folder>\App_Data folder.

    As well the application pool identity account must have the full control permission set for the following registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\Quest Software\QPM.

    In 5.6.: 1HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Password Manager

    Thank you,


  • Stephen,

    Thank your replying. I figured out what the problem was. The Application Pool Identiy account needed "Log on as a batch job" permissions on the server.

    I appreciate you taking time to help.



  • 503 Service Unavailable   Error is an HTTP response status code indicating that your web server operates properly, but it can't temporarily handle the request at the moment. This error happen for a wide variety of reasons. Normally, this error can be due to a temporary overloading or maintenance being performed on the server and it is resolved after a period of time or once another thread has been released by web-server application.

    How to fix HTTP 503 errors

    Reload (Refresh) the page
    Restart Your Devices
    Scan for Malware
    Clear Temporary Files
    Visiting the website later
    Contact server admin

  • Regarding the 503 error please check the application pool for the site that received http 503, the application pool is in a stopped state

    Checking the application events logs shows an error stating that the worker process failed to start due to access permissions

    Please make sure the IIS account PW is indeed correct.

    Follow the steps below to set the password for the application pools that are used for password manager.

    1. Open IIS
    2. Click the plus sign next to the host name
    3. Click on Application Pools
    4. Click on the application pool to be edited
    5. Click on Advanced settings to the right
    6. Click on Identity in the list
    7. Click the box with the three dots
    8. Enter the correct user credentials
    9. Click OK until the wizard closes
    10. Restart the application pool
    11. Repeat steps 4 - 10 for the other two application pools