• State Suggested Answer
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 38 subscribers
  • Views 7274 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

User Attributes in Helpdesk Search Result

fmoideen
over 7 years ago

Hi,

 

Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

 

Thanks in advance,

Febin

Parents
  • 0 over 7 years ago
    Ok. that's good to know.

    The problem we were trying to solve with this is handling cases where end-users haven't registered with Password Manager and call the helpdesk because they forgot their password. There is no way for the helpdesk to verify the user's identity within Password Manager because he/she does not have a Q&A profile set up. Any tips on verifying such users within Password Manager?
Reply
  • 0 over 7 years ago
    Ok. that's good to know.

    The problem we were trying to solve with this is handling cases where end-users haven't registered with Password Manager and call the helpdesk because they forgot their password. There is no way for the helpdesk to verify the user's identity within Password Manager because he/she does not have a Q&A profile set up. Any tips on verifying such users within Password Manager?
Children
No Data