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User Attributes in Helpdesk Search Result

fmoideen

Hi,

 

Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

 

Thanks in advance,

Febin

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  • 0
    Ok. that's good to know.

    The problem we were trying to solve with this is handling cases where end-users haven't registered with Password Manager and call the helpdesk because they forgot their password. There is no way for the helpdesk to verify the user's identity within Password Manager because he/she does not have a Q&A profile set up. Any tips on verifying such users within Password Manager?
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  • 0
    Ok. that's good to know.

    The problem we were trying to solve with this is handling cases where end-users haven't registered with Password Manager and call the helpdesk because they forgot their password. There is no way for the helpdesk to verify the user's identity within Password Manager because he/she does not have a Q&A profile set up. Any tips on verifying such users within Password Manager?
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