Upgrade path for SPS V6.0.1

Hi Memad,

Yes correct, you will need to upgrade SPS using +3 versions at a time:

SPS 6.0.1 > 6.0.4 > 6.0.7 > 6.0.10 > 6.0.13 > 7.0 LTS > Request & Add new v7 License for SPS (.dlv extension file) > then you can further upgrade to latest LTS release (7.0.2) or to latest Feature release (7.2)

Reference KBs: 

Patching info: https://support.oneidentity.com/kb/4267347/upgrade-and-patching-requirements-for-safeguard-for-privilege-passwords-and-safeguard-for-privilege-sessions

License info: https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/kb/4370115/invalid-license-error-when-trying-to-update-the-sps-license

Contact licensing via the link here to request the new v7 license: https://support.oneidentity.com/contact-us/licensing

Thanks!

Hi Tawfiq,
Could you please provide a similar path for upgrading SPP appliance 3000 from v6.0 LTS to v7.0 LTS?

Here are the upgrade steps from 6.0 LTS to 7.0 LTS

1. Please install the OS patch referenced in the KB below:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-passwords/kb/4340452/one-identity-safeguard-for-privileged-passwords-required-operating-system-patch-pre-requisite-for-spp-7-0-lts

2. Request an upgraded license for version 7.0 LTS by contacting the licensing team using the form below:

https://support.oneidentity.com/contact-us/licensing

3. Once you have the new version 7 license, it can be installed before patching to 7.0 LTS via Web UI Only, steps are in the KB below:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-passwords/kb/4368714/license-warning-when-upgrading-spp-to-version-7-0-lts

4. Upgrade the cluster to 7.0 LTS with the instructions here:

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-passwords/7.0%20lts/release-notes/4#TOPIC-1820790

5. Further upgrade to latest LTS version (as of this writing 7.0.3 or above) or latest Feature release (as of this writing 7.3.x or above) depending on which release branch you prefer to go with.

Thanks!

Hi Tawfiq.Ahmad ,

Thanks for sharing the detailed steps.

I am looking for similar upgrade path for SPP 6.0.0 LTS as you provided earlier for SPS below:

SPS 6.0.1 > 6.0.4 > 6.0.7 > 6.0.10 > 6.0.13 > 7.0 LTS > Request & Add new v7 License for SPS (.dlv extension file) > then you can further upgrade to latest LTS release (7.0.2) or to latest Feature release (7.2)

Could you please point to an upgrade document as well?

Thanks!

Hi Sumit,

Upgrade path for SPP is 6.0 LTS > Apply OS Patch > Request & Add new v7 License for SPP > Upgrade to 7.0 LTS > Further upgrade to latest LTS 7.0.x or Feature release 7.x.0

https://support.oneidentity.com/technical-documents/one-identity-safeguard-for-privileged-passwords/7.0%20lts/release-notes/4#TOPIC-1820790

Thanks!

Dear Tawfiq,

These versions are currently not exist on the support portal, how to get them for upgrading H/W appliance?

Hi Mahmoud,

What version are you trying to upgrade from and to?

For SPP or SPS?

Thanks!

SPS versions:  6.0.4 - 6.0.7 - 6.0.10 - 6.0.13 

Hi Mahmoud,

These versions are no longer supported as per product lifecycle page below:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#ProductLifeCycleTable

and therefore are not available for download from our support portal, you may raise a support service request for assistance if you are trying to upgrade to a supported version.

T-Series hardware appliances are also EOL and would not upgrade further to 7.0 LTS or above, if you are using T-Series hardware then we recommend to migrate to the supported hardware models such as 3500 or 4000 as listed here:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#QuestAppliancePanel

Thanks!