Upgrade path for SPS V6.0.1

Hi Memad,

Yes correct, you will need to upgrade SPS using +3 versions at a time:

SPS 6.0.1 > 6.0.4 > 6.0.7 > 6.0.10 > 6.0.13 > 7.0 LTS > Request & Add new v7 License for SPS (.dlv extension file) > then you can further upgrade to latest LTS release (7.0.2) or to latest Feature release (7.2)

Reference KBs: 

Patching info: https://support.oneidentity.com/kb/4267347/upgrade-and-patching-requirements-for-safeguard-for-privilege-passwords-and-safeguard-for-privilege-sessions

License info: https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/kb/4370115/invalid-license-error-when-trying-to-update-the-sps-license

Contact licensing via the link here to request the new v7 license: https://support.oneidentity.com/contact-us/licensing

Thanks!

Dear Tawfiq,

These versions are currently not exist on the support portal, how to get them for upgrading H/W appliance?

Hi Mahmoud,

What version are you trying to upgrade from and to?

For SPP or SPS?

Thanks!

SPS versions:  6.0.4 - 6.0.7 - 6.0.10 - 6.0.13 

Hi Mahmoud,

These versions are no longer supported as per product lifecycle page below:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#ProductLifeCycleTable

and therefore are not available for download from our support portal, you may raise a support service request for assistance if you are trying to upgrade to a supported version.

T-Series hardware appliances are also EOL and would not upgrade further to 7.0 LTS or above, if you are using T-Series hardware then we recommend to migrate to the supported hardware models such as 3500 or 4000 as listed here:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#QuestAppliancePanel

Thanks!

Hi Mahmoud,

These versions are no longer supported as per product lifecycle page below:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#ProductLifeCycleTable

and therefore are not available for download from our support portal, you may raise a support service request for assistance if you are trying to upgrade to a supported version.

T-Series hardware appliances are also EOL and would not upgrade further to 7.0 LTS or above, if you are using T-Series hardware then we recommend to migrate to the supported hardware models such as 3500 or 4000 as listed here:

https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/7.5.1#QuestAppliancePanel

Thanks!