SPS to SPP Relink error

Hello,

we changed the SPP network, when i try to relink the appliance to the SPS, I'm getting the following error:

{
"errors": [
{
"details": {},
"message": "scb.configapplier.configapplier.FailedToApplyConfiguration: Unexpected error occurred while applying configuration changes: Internal error: Traceback (most recent call last):\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/integration.py\", line 586, in _control_service\n shell_command_processor.process(args)\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/shellcommand.py\", line 272, in process\n return self._shell_command_processor.process(command_args, stdin)\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/shellcommand.py\", line 110, in process\n stdout = self.process_raw(\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/shellcommand.py\", line 150, in process_raw\n raise ShellCommandError(\nnnx.shellcommand.ShellCommandError: Error running command; args=('/opt/nnx-scb/bin/nnxcli', '--plugin', 'scb.spp_cluster_fetcher.SppClusterFetcherPlugin', '--log-syslog', 'spp-cluster-fetcher', '--ignore-authentication-error'), return_code=1, output=, error=\n\nThe above exception was the direct cause of the following exception:\n\nTraceback (most recent call last):\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configapplierdaemon/server.py\", line 32, in apply_tree\n self._configurator.configure(config_tree, extra_notifiers)\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/__init__.py\", line 98, in configure\n self._config_applier.apply_new_configuration(\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/configapplier.py\", line 216, in apply_new_configuration\n self._execute_notifiers(sorted_notifiers, shell_command_processor)\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/configapplier.py\", line 252, in _execute_notifiers\n self._notifiers_by_id[notifier_id].notify(spy)\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/integration.py\", line 573, in notify\n self._control_service(shell_command_processor, [self._notification_type])\n File \"/opt/nnx-scb/lib/python3.8/site-packages/nnx/plugin/configurator/integration.py\", line 592, in _control_service\n raise SystemServiceError(message, self._service_name) from error\nnnx.plugin.configurator.configapplier.SystemServiceError: Error controlling service; error=\"Error running command; args=('/opt/nnx-scb/bin/nnxcli', '--plugin', 'scb.spp_cluster_fetcher.SppClusterFetcherPlugin', '--log-syslog', 'spp-cluster-fetcher', '--ignore-authentication-error'), return_code=1, output=, error=\", output=''; service=spp-cluster-fetcher\n; address='">http://127.0.0.1:10180/'",
"module": "scb.configapplier.configapplier",
"type": "FailedToApplyConfiguration"
}
]
}

What should i do to resolve it?

Thank you,

Daniele

Parents
  • Hi Daniele,

    Was the IP changed only on the SPP side?

    Then when trying to relink from SPS to join SPP after the IP changes in SPP, you are getting the above error in SPS?

    Are the SPP and SPS versions matching?

    Did you delete the SPS join from SPP > Appliance Management > Cluster > Sessions appliance > removed old join from SPP side here?

    Thanks!

Reply
  • Hi Daniele,

    Was the IP changed only on the SPP side?

    Then when trying to relink from SPS to join SPP after the IP changes in SPP, you are getting the above error in SPS?

    Are the SPP and SPS versions matching?

    Did you delete the SPS join from SPP > Appliance Management > Cluster > Sessions appliance > removed old join from SPP side here?

    Thanks!

Children