Hello,
I have configured an entitlement that contains an RDP access request policy.
The RDP ARP has the following settings enabled:
- Allow Simultaneous Access: 3
- Close Expired Sessions
It uses the safeguard_rdp SPS connection policy which uses the following RDP settings:
- User idle timeout: 600 sec
Now the issue is here. I noticed that the accounts used for this policy get their RDP session locked after 600 secs of user inactivity, but after a while the connection stops.
When the user tries to RDP into the asset again it gives an error that "The computer can't connect to the remote computer", but then when I check the account's password on SPP, I find it changed!
How does the account's password change and I have disabled the "Change Password After Check-In" feature in the access request policy?
I have also made sure that no job changes the accounts' passwords during working hours so it means that password has not been changed by an automated task.
I have also checked the activity center searching for any other actions relating to any password change but couldn't find any. Nevertheless, the result of password check is failing until I change it from Safeguard.
Please help me understand about this issue.
Thank you in advance.
SPP version: 7.0.4
AD version: 2019