SG privilege manager for windows - Self Service Error

Hello,

i can't raise a request from client for self-service
request submitted from client, but not uploaded to the server pane

error Log:

DataColl: ERROR Upload Xml, WebServiceDataCollection UNAVAILABLE, =-2147467259 SOAP ERROR=5

Environment information:

- Data collection role is applied
- Data base connected
- connection to webservice service succeeded

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  • Hi,

    Is Windows Firewall enabled on the Server side? or any other firewall exists between the PM client and PM server hosting the Web service?

    Default port is 8003, you could try a telnet test from PM client machine to the PM server IP on port 8003, otherwise if this port was changed then must test against the modified port.

    Thanks!

  • Hi Tawfiq,

    port 8003 (used port for server connection) is allowed from client to server and test successfully, additionally the windows firewall is disabled on both client and server.
    and CSEHost.exe is not prevented by the endpoint security.

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