SG privilege manager for windows - Self Service Error

Hello,

i can't raise a request from client for self-service
request submitted from client, but not uploaded to the server pane

error Log:

DataColl: ERROR Upload Xml, WebServiceDataCollection UNAVAILABLE, =-2147467259 SOAP ERROR=5

Environment information:

- Data collection role is applied
- Data base connected
- connection to webservice service succeeded

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