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Can requester, recipient and approver change input parameters once the request is raised?

Hi,

I checked in the ITshop and understood that it is not possible to change input parameters of the request once the request is raised. But is it possible to customize this functionality so that requester, recipient can change input parameters of the request when the request is yet to be approved?

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  • You can easily allow approvers to change the parameters if you select the checkbox Editable for approver on your request properties.

    By default, the requester and the recipient cannot change the parameters. What would you do if you have a 2 step approval workflow and the recipient decides after the 1 approver level as decided that he changes an important parameter the approver has based his decision on?

  • Hi Markus, 

    Requester should be only allowed to edit details before any approval. in case of 2 step approval if request is approved at level 1 then only 2nd approver  should be able to edit it, not the requester or 1st level approver.

    In this case, shall we able to achieve via configuration changes.     As per your update it will be editable only to current approver in request.

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  • Hi Markus, 

    Requester should be only allowed to edit details before any approval. in case of 2 step approval if request is approved at level 1 then only 2nd approver  should be able to edit it, not the requester or 1st level approver.

    In this case, shall we able to achieve via configuration changes.     As per your update it will be editable only to current approver in request.

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