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How do i enable to someone in IT Shop to submit request for others?

Hello Experts,

We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people that directly report to you.  We need the ability for a designated person so that they can request access for various different people within that department but they may report to different managers.

Any and all your help is greatly appreciated.