Synchronization Editor prompts for Client Secret and Grant type in Target System (Starling connect)

What version of Identity Manager are you using? What this tells me is that you have an encrypted database and these variables will never be decrypted by the synchronization editor, you will need to input these credentials each time you want to access these.

You will need to enter the client secret in base64 format, I usually leave the Grant type empty which usually works for me.

What version of Identity Manager are you using? What this tells me is that you have an encrypted database and these variables will never be decrypted by the synchronization editor, you will need to input these credentials each time you want to access these.

You will need to enter the client secret in base64 format, I usually leave the Grant type empty which usually works for me.

Hi Troy, thank you for your reply

We are using version 8.1.5. I copied the client secret from the Starling connect page again with the both the plaintext (both hyphenated xxxx-xxxx-xxx-xxx-xxxxxx and without the hyphens xxxxxxxxxxxxxxx) and the base64 one, but no luck at all. Also tried with empty Grant type or "client_credentials", still no luck.

The "Client secret" has to be in Base64 when you have encryption turned on.

1. Copy the client secret from Starling Connect, and use this page to convert it to Base64: https://www.base64encode.org/

2. Copy the Base64 value and put it in the "Client secret (Base64)" field.

3. For "Grant type" it has to be "Client credentials"  You cannot leave it blank.

Like Troy said, you will have to input this every time you open the Sync Editor.

Or you use a remote connection.

Thank you for your suggestions.

Actually, I tried all these combinations and they all do not work

Hi Markus, I also tried that option but it returns

"Could not connect to net.tcp://<hostname>:2880/RemoteConnectService. The connection attempt lasted for a time span of 00:00:21.0337797. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because the connection host has failed to respond to xxx.xxx.xxx.xxx:2880"

Did you configure the remote connection on the remote Job Service as described here?

https://support.oneidentity.com/technical-documents/identity-manager/8.1.5/target-system-synchronization-reference-guide/3#TOPIC-1646986

Hi Markus,

I think we have not configured the remote connection.

I would like to confirm what values we should use in the "client secret (Base64)" and "grant type" to connect? There is no documentation or examples on the values, especially on the "Grant Type". As mentioned above, I have tried quite a lot of different combinations but none is working. I have a feeling that the values for client secret and grant type are something tricky.

Grant type should be ClientCredentials without space.

Thank you, but it's not working neither, tried all these combinations and still no luck.

Client credentials / client_credentials / Client_Credentials / ClientCredentials / clientcredentials

All of them returns the same error:

[1777292] Error connecting system (Starling Connect Connector)!
[1777223] DistributionConnector: Error connecting the system.
Could not establish a connection to SCIM provider.

When do you get that error?

Can you paste more logs, starting with  "SystemConnector    Connecting target system..."

I would suggest that you contact Support as I know that 100% that the settings I gave you works.

With that, it means several things.

1. Your connections from the Sync Editor to Starling (https://cloud.oneidentity.com) has an issue. Maybe you are going through a proxy.   Manually double check by logging in and see if you can see your defined connectors.

2. The defined connector, ServiceNow, isn't configured properly.  You didn't delete and re-add did you?  Make sure your SCIM URL ("URI of service")  is still valid.