Operations support / Can't generate passcodes

Hi there, I wish you a happy and healthy new year Slight smile

I have a following question (or a problem):

My admin-Identity has the AERoles Base roles\Operations support and Base roles\Operations support\Password helpdesk. Now I log in into the operations support portal and search for an identity. I can see the tab "Passwords", but the content is empty. I can't see any password options or generate passcodes. Is there any other requirement to do this?

I would like to test the option to generate passcodes.

Thank you!