Getting error "Make Decision method is disabled or cannot be run" when approver is trying to approve the request

Hi,

Take a look at the request approval history (in Manager) for this request.  From the sound of it, the request is considered complete after the first step is approved.

HTH, Barry.

When I approve the request and submit it, it does not do anything and I still see the same approval page. When I try to approve the again and submit it, it throws this error. Also, it is not even assigning system role to the user for which I approved the request. In user overview, it shows this role in Active product request but system role is not assigned

Is this a custom approval workflow?  Sounds like there is something wrong in your workflow.

Yes, this is custom approval workflow but we are using OOTB approval procedure and I understood from my colleague that wherever we are using OR approval procedure, we are facing this issue

Which CU do you have applied?

What is CU?

If you are asking about customer, we have created custom ITShop, shelves and customers. Requester, recipient, approvers have access to this shop as I can see these users in Customers

We tried OOTB ITshop structure, created one level approval workflow with CM as the approval procedure still we are facing same issue. When approver tries to approve the request, in first attempt page only loads and does not do anything, however in the backend it seems that request gets closed with Assigned status. But, because approver still sees the same page, he tries to re approve the request and this is when we see the above mentioned error. So, even if the request is approved in the backend, system role does not get assigned. What can be the issue

We tried OOTB ITshop structure, created one level approval workflow with CM as the approval procedure still we are facing same issue. When approver tries to approve the request, in first attempt page only loads and does not do anything, however in the backend it seems that request gets closed with Assigned status. But, because approver still sees the same page, he tries to re approve the request and this is when we see the above mentioned error. So, even if the request is approved in the backend, system role does not get assigned. What can be the issue