Getting error "Make Decision method is disabled or cannot be run" when approver is trying to approve the request

Hello,

We are using version 9.0 LTS and we have setup 2 level of approval for system role request. We are able to approve the requets at level 1 but getting mentioned error on level2. Both the levels are using "OR" member of certain role approval procedure. Any idea what can be the issue?

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  • Hello Markus,

    I could resolve this issue. The problem was with the custom process written on pwo table on "ORDERGRANTED" event. The generating condition was not right in this process which was causing the issue. The problem is web portal did not throw this error these many days and so we were not able to figure it out. Thank you for your support.