Apply the rule of skipping the hierarchical manager when it comes to "AQL" and "Dismissal" - Incorrect approval decision

Hello community,

I am developing a workflow for access removal processes. I'm using One Identity Manager 8.2. Could you help me with this problem?

I need to apply a rule to skip the hierarchical manager when the reason is "AQL" or "Termination". For manual removals, the hierarchical manager should be kept. This was the condition I created:

((convert(nvarchar(max), ReasonHead) = N'Remoção por AQL') OR (convert(nvarchar(max), ReasonHead) = N'Remoção por demissão'))

In other words, when the removal is due to "AQL" or "Termination", which is triggered by setting CustomProperty10 = 10 or 40, it should skip the Hierarchical Manager and go through the Application Manager and the Support Manager. Otherwise, if the removal is done manually through the portal, it will go through all three managers.

My problem:

Regardless of the type of removal I perform, it always follows the same path, the rejection path (red arrow).

I need help to identify where the problem is.