• Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • How to move Jobs which are set to Ready2EXE=True from one Job Queue to another Job Queue.

    How to move Jobs which are set to Ready2EXE=True from one Job Queue to another Job Queue.

  • Using REST API to order in shop system

    Hi Guys,
    I once wanted to ask if it is possible to create an order in the shop system via the REST API for a user and submit it, so that an approval workflow starts?

    After that, it should of course be possible to read the status of the attached workflow…

  • Hyperlinks are not working in mail templates

    Hi,

    I tried to add hyperlink in the mail template which can redirect user to a specific page but it is not redirecting to that page. I check the mail templates to Approve or Deny request in ITshop as well as attestation, those links work may be because…

  • How to get current date in email templates in designer?

    Hi All,

    I have created some email templates in Designer tool under Mail Templates section. one thing that is bothering me is how to get the DATE populated dynamically in the email templates so that the user will be seeing the date in the email when it receives…

  • Problem with button “Deny” in Attestation Workflows.

    When we deny an attestation approval, the product shows the next error:

    We have check if the product doesn’t have the required dll (ATT.CompositionApi.dll), and we have check if the script has any error, but it compiles normally.

     

    Error executing…

  • History DB / How to configure HDB to use more than one database for history

    Hello,

    we ask ourselves, how do we progress in the following question - how to configure the history db to use more than one database. 

    Our goal is to build a history db for every year.  

    • HDB1 for 2019
    • HDB2 for 2020
    • HDB3 for 2021

    In the end there should…

  • Connection error occurs in AD processes

    Hi,

    Sometimes we face issue while executing AD processes or saving AD object and the error is "Connection to ADSDomain could not be detected". We then compile the database and restart the service, tools and then re execute the process and it…

  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • Unable to sync a multivalue column in Active directory from One Identity manager

    Hello Team,

    We have created a String type column and marked it as Multi-valued in ADSAccount table as we want to sync the column values in AD "Proxy Address" attribute which is a multi-valued. We are unable to sync the value in AD and neither we are able…

  • How to assign permissions to Exchange shared mailbox ?

    Hello everyone!

    I'm trying to setup provisioning for Shared Mailbox in an Exchange Hybrid environment (although my question is relevant for any Exchange infrastructure, on-prem, Hybrid or Cloud, I guess).

    In the documentation (here) I've found the…

  • has anyone been able to create bulk useraccounts/Groups in OneIM?

    has anyone been able to create bulk useraccounts in OneIM?  I have been trying to get it right but keep running in to problems when i do data import.  All of your assistance is greatly appreciated.  here are my headers for the data.

    ADSGroups:

    CN;Parent…

  • Why account definition is checked when Department is updated for any user?

    Hi Experts,

    I tried to update few attributes in AD for the user like firstname, lastname, description, department. I have noticed that with only department change the account definition is again checked for the user and accordingly the container of the…

  • Using 1IM 6.1.4sp4, need to create a sort of Reference system, removing user data and current domain, keeping all customizations, connecting to a new domain

    Currently using 1IM v6.1.4sp4

    I need to build another environment by creating a Reference System from my current system, keeping all customizations, removing all user data and the current domain.

    Steps taken:

    1 Copied current 1IM DB

    2 Renamed DB

    3  Complete…

  • "Active Assignment Requests" box in the Person Overview

    Hello everyone! I am curious about the category "Active Assignment Requests" in the Person Overview Page, what is the significance of  this information? 

    My understanding is that it list all the requests raised by a user in IT shop which are still…

  • Business Role Creation from a Sync Project in One Identity Manager 8.1

    In a mapping in a sync project to mapping to a new Business role, AkA Org table,  I receive the following error (hopefully the image works):

    In the error it states "Org: The following fields are compulsory and need to be filled: Business Role". I assume…

  • Error generating process step Call Script VI_UnsAccount_

    Hello!

    I wrote script for add user to Oracle Database.

    I created process (Insert Event to UNSAccountB table) for create the user.

    When I create user in Manager, I got error:

    Got exception during generation of chain 'VI_UnsAccountB_Generic': Error generating…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Database CPU requirements to use SAP functions

    Hi all,

    I imported 2 SAP functions using the plugin called "Import SAP functions definition" from a CSV file with 70 rows. After that I created the correspondent SAP function instances but I can see on JobQueueInfo that the DB processes "Interim calculation…

  • WebDesigner - Timer node

    Hi,

    I have a problem with 'Timer' node using. Here is my Web Designer project:

    Timer parameters: timeout in milliseconds - "5000", loop condition - "1=1" (also I have tried "true", "exists(...) " etc), Run asynchronously - unchecked, Execute…

  • Recommendations please...

    Hi everyone,

    Looking for good tutorials / documentation on provisioning / approvals. Training is on the horizon, but I need something to get me through the short term.

    Thanks!

    Matt

  • One Identity Manager 8.1 ADSAccount proxyAddresses

    Why does AADUser (Azure User) have a built in field for proxyAddresses (and part of the default mapping) and ADSAccount does not?

    To resolve this, I created a CCCproxyAddresses extension to ADSAccount and copied the design/structure of the Azure mapping…

  • Installing the Job service to a local server

    Hi there,

    I'm trying to get my job server installed as a service on my 1IM server. (Windows 2016)

    As this is a LAB environment, the service account and installation account are both Administrator. The Installation folder is the local folder with my…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • How to Call a stored procedure from Synchronization editor

    Hello All

    Can anyone please help me to call the stored procedures to do read and write operation on the SQL or Oracle database from the Synchronization editor.

    I am using One identity manager 8.0