• Custom activity - Send the user to the "logging" page.

    Hello everyone,


    I'm new with Password Manager, custom activities and scripts.

    I want to do a script to cancel the access of the disabled users at the beginning of the workflow and, at the same time, send them to the first page, where they will have…

  • Is authentication method workflow step mandatory for resetting password workflow?


    I am using password manager 5.8.2.

    I have a requirement that a helpdesk user can reset password for employee without any authentication.

    I have some employee who does not need to create a QA profile. If those employees call to the help desk for reset…

  • Custom activity - Change AD and AS400 password together

    Hello all,

    I'm new to the Password Manager software so bare with me a little. I am attempting to configure a custom activity that will change change a users Active Directory and AS400 passwords at the same time. I have an existing PowerShell script that…

  • Tansport Layer Cipher


    We want to update the cipher suite (SSL Cipher Suite Order) on a windows server that is currently hosting QPM Self-service site and the QPM Service (5.5.2). We know that the version has reached end-of-life, and are in the process of updating.

    I know…

  • Custom e-mail with powershell


    Is there a way to access a variable from the PowerShell script in a custom email with shared settings?

    Thank you,


  • Error in Password Manager


    I have installed password manger 5.8.2 on windows server 2012,

    1. NET Framework 4.6.2

    2. Microsoft Visual C++ 2015 Redistributable (x64) 

    when i am opening in Browser Applicaion Errro is occured.

    See the windows log


  • Invitation emails do not include link to password manager

    I have edited the template under user enforcement rules but the daily emails still do not include the link to the website.  Am I missing something?

  • Getting error message "All tasks are disabled now. To enable required tasks, contact the helpdesk"

    Error Message: "All tasks are disabled now. To enable required tasks, contact the helpdesk." (202697)

    Hi Experts,

    We are getting above error message while trying to enter into Q&A profile in password manager portal.

  • Custom Webservice: Using own CSS

    How we can use an own, external hosted CSS for custom webservice in PM?

  • How to use Azure MFA as 2FA

    How can we use Azure MFA for 2-Factor-Authentication directly from the Azure Cloud without using an Azure MFA Server onprem?

  • Password Manager 5.8.0 public hotfix - multiple fixes

    The following hotfix for Password Manager 5.8.0 is now available:


  • Password Manager 5.8 public hotfix for Replication issues

    The following public hotfix is now available on the Support portal:


    This hotfix address Replication issues with Password Manager 5…

  • Does Password Manager support Hybrid Joins to Starling Services?

    Yes, starting with Password Manager 5.8, we added support for Hybrid Joins to Starling Services.

    Please see the following article for the latest information on what products and minimum versions are required to take advantage of the Starling Services Hybrid…

  • Password Manager 5.8 public hotfix now LIVE on the Support portal

    This hotfix addresses an issue where emails for password expiration notifications are not being sent.

    Please review the following KB for full details and the download link:


  • Secure password extension

    Hi experts,

    Password Manager

    We are currently NOT using the Q&A profile to authenticate users, so none of our Password Manager users are "Registered".

    We are facing an issue when using the SPE plugin. When a user clicks on the…

  • How modify insert parameter for text


    I want to modify parameters for insert to text.

    How can I change it?

    Thank You

  • Enforcing Password History / Notifying the user why their password change failed.

    Not sure if I'm missing an option somewhere.  As configured, password history checking is working when a user attempts to reset their password.  However, the error message simply states:

    Your password does not comply with configured password policies…

  • Migration between environment

    Hello experts,


    We are in the process of migrating the configuration of the Password manager from development to quality environment.

    What would be the optimal way of migrating this configuration?

    Our current situation go as follows:

    • Dev: One Instan…
  • Password Gauge not showing

    Just did a migration from 5.6.x to 5.7.1.


    We have imported the configurations from the old instance.  When users are managing their password, and entering a new password, the password gauge is not showing.  We have checked the web.config on the User Self…

  • Realm instances not seeing each other

    I'm working on a migration from 5.6.x to 5.7.1.

    We have two servers that we want to sync up.  The secondary instance is able to see the Primary instance, at least in the General settings tab, however the Primary is unable to see the secondary.  We have…

  • Double QA Profiles stored on Users

    I just worked on a migration from 5.6.x to 5.7.1.

    After the migration manager ran, many users have two QA profiles stored in there comment attribute, with many users unable to use Password Manager.  Migration Manager was unable to resolve the double profile…

  • User must change password at next logon set after accessing Q&A profile


    We're running an old version of Password Manager (4.7.3073) and have an issue that if a user looks at their Q&A profile though self-service, but doesn't make a change, then their account is set to "user must change password at next logon".…

  • Enforce Update of Q&A Profile for all users


    Is there any possibility to Enforce Update of Q&A Profile for all users after questions change?

    I would like that all users will be informed like on the screen below: