• How to update images in PWM mail template

    Hi Team,

    I converted image to base 64 string using below link and embedded the base 64 string in HTML code available in PWM mail template.

    How can I convert an image into Base64 string using JavaScript? - Stack Overflow

    While triggering sample mails…

  • CustomSMS activity - OTP Limit time

    I am currently using the customSMS activity to send OTP (One-Time Password) for user registration and password reset.

    The functionality is working correctly, but I would like to implement a time limit of 5 minutes for the OTP to expire.

    Someone have …

  • Load balancer configuration between 2 self service

    I have a 2 stand alone servers, and I have installed self service on them (no full installation, Self-Service A, Self-Service B) and 1 password manager server.

    (link for architecture click here)\

    I Want that PC will go through a load balancer in order…

  • Register Automatic

    Hi all, 

    After long time I am back.

    Someone knows or has any script to register automaticaly all users into Password Manager? 

    Thank you


  • Password Manager User Error Messages

    Is there a way to customize the Password Manager User Errors? I am wanting to update this error message to something more detailed.

    You cannot use this account to log on to the Self-Service Site. Use another account or contact your system administrator…
  • How to Install and configure the legacy Self-Service site on a standalone server.


    I need to install Installer and configure the old self-service site on a standalone server,

    but wen i try to initialize this errore is displayed "Please provide the appropriate data. Your connection has been interrupted."

    Thank you

  • Is there any mobile application for PM Self Service site?


    Our customer wants to use a native mobile application for PM Self Service site? Is there any mobile app? Or can we show the SelfService site in a mobile app easily?



  • Password Manager - Workflow email - fetch mail value from extension attribute

    Hi Forum,

    Is it possible in the password manager to use extension attributes to fetch email values for workflow emails ? 

    Workflow emails being the:

    -Email user if workflow succeeds
    -Email user if workflow fails

    Greetings & thanks in advance,


  • Email Display for Notifications


    Does anyone know where I can change or customize the email display for notification messages? In SMTP servers when you put the senders email we can put whatever we want. The display always shows Password Manager <something@smeting.com>. I would…

  • Remind user to change password email notification


    Can anyone tell me if there is a parameter that shows when a users password will expire?

    We have the value present in ARS under additional account info tab. It is the following in Integer 8 as AD attribute "msDS-UserPasswordExpiryTimeComputed".…

  • Password Manager and Event Logs

    Hello, We upgrade to 5.9.3 and only seem to be getting even logs for errors. I do not see logs anymore for workflow events or informational on users logging in and such.

    Has anyone seen this? I've look at KB's and forums and not found anything on it.…

  • Reminder Notification how to Edit HTML


    I'm using 5.9.3 and unable to edit the reminder in HTML. I see the HTML button and want to paste some HTML in it but it does not allow me to like the invitation email notice.

    Is this a bug or is it not allowed in the reminders? Does anyone…

  • HelpDesk question auto populated


    I'm trying to get one of the helpdesk question auto populated with a value from AD.

    Is there a way to do this?

    I tested the following https://support.oneidentity.com/password-manager/kb/128944/cmdlet-to-perform-bulk-creation-of-questions-and…

  • Password Manager 5.9.5 is now available

    Password Manager 5.9.5 is now available:


    What’s New:

    • Password Manager Self-Service site is fully functional

    • Support for Redistributable Secret Management Service (rSMS) is fully function…

  • Rest API for Password Manager?

    Hello ,

    Wanted to check if there is a Rest API available to reset users password programmatically?

  • Starling Phone Verification Attribute

    Is it possible to change the attribute for the phone verification with starling integration from the default of Mobile Phone Number?

    The customer has this attribute exposed in the GAL and would like to change the phone number to an extension attribute…

  • Password Manager Self-Service Site throws the error "The password is incorrect. Please try again." for a known, good password

    This is happening from quite few days only on our ADLDS instance, when we try to manage profile or authenticate through  AD LDS the PWM site throws the error  "The password is incorrect. Please try again.". The password is correct & every user is getting…

  • How to reduce LDAP Traffic after installing the Secure Password Extension (SPE)

    After installing the SPE (Secure Password Extension), customers may see increased network traffic.

    This is due to the design of SPE in which it contacts AD and the Password Manager server to check for notifications to present to the end user.

    Please see…

  • One Identity Support Product Public RSS Feeds

    We have recently made several improvements to our product RSS feeds. They are now updating in real time so that you can immediately see any new content posted for the product you have an interest in.

    From our Support portal, when viewing a product, you…

  • Users not automatically being added to Starling 2FA during registration

    Hello, I am working on building out our workflows for Password Manager, and in initial testing, corporate registration for use with Starling 2FA was working perfectly - a user would register through PMUser and automatically be joined to Starling 2FA with…

  • Password Manager- Reminder Email to non-register user only

    I have invited user once through invitation email option to all non register user.

    Now if I am doing reminder through reminder option to send email to all non register users only , unfortunately, email going to all who has not received invitation mail…

  • Secure Password Extension Description on Windows 10 Login Page

    Hi All, 

    I just installed the SPE on my window 10 client PC. When I click Sign-in Option, it will show description and ask me to click "Open the Password Self-Service Site".  

    Can I modify the words in description or delete it. Also, can I modify…

  • Custom activity - Send the user to the "logging" page.

    Hello everyone,


    I'm new with Password Manager, custom activities and scripts.

    I want to do a script to cancel the access of the disabled users at the beginning of the workflow and, at the same time, send them to the first page, where they will have…

  • Is authentication method workflow step mandatory for resetting password workflow?


    I am using password manager 5.8.2.

    I have a requirement that a helpdesk user can reset password for employee without any authentication.

    I have some employee who does not need to create a QA profile. If those employees call to the help desk for reset…

  • Custom activity - Change AD and AS400 password together

    Hello all,

    I'm new to the Password Manager software so bare with me a little. I am attempting to configure a custom activity that will change change a users Active Directory and AS400 passwords at the same time. I have an existing PowerShell script that…