• Getting error message "All tasks are disabled now. To enable required tasks, contact the helpdesk"

    Error Message: "All tasks are disabled now. To enable required tasks, contact the helpdesk." (202697)

    Hi Experts,

    We are getting above error message while trying to enter into Q&A profile in password manager portal.

  • Custom Webservice: Using own CSS

    How we can use an own, external hosted CSS for custom webservice in PM?

  • How to use Azure MFA as 2FA

    How can we use Azure MFA for 2-Factor-Authentication directly from the Azure Cloud without using an Azure MFA Server onprem?

  • Password Manager 5.8.0 public hotfix - multiple fixes

    The following hotfix for Password Manager 5.8.0 is now available:


  • Password Manager 5.8 public hotfix for Replication issues

    The following public hotfix is now available on the Support portal:


    This hotfix address Replication issues with Password Manager 5…

  • Does Password Manager support Hybrid Joins to Starling Services?

    Yes, starting with Password Manager 5.8, we added support for Hybrid Joins to Starling Services.

    Please see the following article for the latest information on what products and minimum versions are required to take advantage of the Starling Services Hybrid…

  • Password Manager 5.8 public hotfix now LIVE on the Support portal

    This hotfix addresses an issue where emails for password expiration notifications are not being sent.

    Please review the following KB for full details and the download link:


  • Password Manager 5.8 is now live on the Support portal!

    Password Manager 5.8 is now live on the Support Portal!

    Software and documentation are available at the following locations:



  • Secure password extension

    Hi experts,

    Password Manager

    We are currently NOT using the Q&A profile to authenticate users, so none of our Password Manager users are "Registered".

    We are facing an issue when using the SPE plugin. When a user clicks on the…

  • How modify insert parameter for text


    I want to modify parameters for insert to text.

    How can I change it?

    Thank You

  • Enforcing Password History / Notifying the user why their password change failed.

    Not sure if I'm missing an option somewhere.  As configured, password history checking is working when a user attempts to reset their password.  However, the error message simply states:

    Your password does not comply with configured password policies…

  • Migration between environment

    Hello experts,


    We are in the process of migrating the configuration of the Password manager from development to quality environment.

    What would be the optimal way of migrating this configuration?

    Our current situation go as follows:

    • Dev: One Instan…
  • Password Gauge not showing

    Just did a migration from 5.6.x to 5.7.1.


    We have imported the configurations from the old instance.  When users are managing their password, and entering a new password, the password gauge is not showing.  We have checked the web.config on the User Self…

  • Realm instances not seeing each other

    I'm working on a migration from 5.6.x to 5.7.1.

    We have two servers that we want to sync up.  The secondary instance is able to see the Primary instance, at least in the General settings tab, however the Primary is unable to see the secondary.  We have…

  • Double QA Profiles stored on Users

    I just worked on a migration from 5.6.x to 5.7.1.

    After the migration manager ran, many users have two QA profiles stored in there comment attribute, with many users unable to use Password Manager.  Migration Manager was unable to resolve the double profile…

  • User must change password at next logon set after accessing Q&A profile


    We're running an old version of Password Manager (4.7.3073) and have an issue that if a user looks at their Q&A profile though self-service, but doesn't make a change, then their account is set to "user must change password at next logon".…

  • Enforce Update of Q&A Profile for all users


    Is there any possibility to Enforce Update of Q&A Profile for all users after questions change?

    I would like that all users will be informed like on the screen below:





  • HTTP Version not supported, permissions question.



    I'm receiving the "HTTP version is not supported" when trying to create a password policy through Password Manager. 


    I have check the permission through IIS, the service account has the correct permissions for the App_Data folders…

  • Password Policy Manager Access Denied Error?



    I'm experiencing an error when trying to save a One Identity Password Policy.  In the application I'm getting a HTTP unsupported error, and in the ven tlog I see an Access is Denied Error:

    Result: CriticalError
    Service: QPM.Service…

  • User Self Service Site customization?

    I have a client that would like to add a footer message on the User Self Service Site, when a useris initially searching for their account.  A simple "For help call xxx-xxx-xxxx" message.

    I'm unable to determine where I can add this message looking…

  • Is there additional custom options for CAPTCHA?


    I've had a unique question come across me today.  In a Password Manager Implementation the client was curious to know if there was a way to have an audio CAPTHA for people that are unable to see clearly.

    Has anyone dealt with this before?


  • high availability architecture

    Hi experts,

    We have a question regarding the different possible ways of installing the password manager.

    What we would like to have is 2 full installations following a high availability architecture active-active (active-passive should also do the trick…

  • Howto implement reCaptcha v2

    Hi experts,

    I have realized that implementing the recaptcha functionality is not so straight forward.

    I am guessing that just adding the activity “Display reCAPTCHA” is not enough. That I need to make a POST to google with the g-recaptcha-response (html…

  • Email Notifications to more than one recipient?


    Is there a method to have Password Manager send the success/failed email notifications to another recipient in addition to the user in question?


    Thank you,


  • Question & Answer Policy Case Sensitivity question...


    Is there a way to disable/enable case sensitivity to Question & Answer responses?

    Thank you,