• Double QA Profiles stored on Users

    I just worked on a migration from 5.6.x to 5.7.1.

    After the migration manager ran, many users have two QA profiles stored in there comment attribute, with many users unable to use Password Manager.  Migration Manager was unable to resolve the double profile…

  • User must change password at next logon set after accessing Q&A profile


    We're running an old version of Password Manager (4.7.3073) and have an issue that if a user looks at their Q&A profile though self-service, but doesn't make a change, then their account is set to "user must change password at next logon".…

  • Enforce Update of Q&A Profile for all users


    Is there any possibility to Enforce Update of Q&A Profile for all users after questions change?

    I would like that all users will be informed like on the screen below:





  • HTTP Version not supported, permissions question.



    I'm receiving the "HTTP version is not supported" when trying to create a password policy through Password Manager. 


    I have check the permission through IIS, the service account has the correct permissions for the App_Data folders…

  • Password Policy Manager Access Denied Error?



    I'm experiencing an error when trying to save a One Identity Password Policy.  In the application I'm getting a HTTP unsupported error, and in the ven tlog I see an Access is Denied Error:

    Result: CriticalError
    Service: QPM.Service…

  • User Self Service Site customization?

    I have a client that would like to add a footer message on the User Self Service Site, when a useris initially searching for their account.  A simple "For help call xxx-xxx-xxxx" message.

    I'm unable to determine where I can add this message looking…

  • Is there additional custom options for CAPTCHA?


    I've had a unique question come across me today.  In a Password Manager Implementation the client was curious to know if there was a way to have an audio CAPTHA for people that are unable to see clearly.

    Has anyone dealt with this before?


  • high availability architecture

    Hi experts,

    We have a question regarding the different possible ways of installing the password manager.

    What we would like to have is 2 full installations following a high availability architecture active-active (active-passive should also do the trick…

  • Howto implement reCaptcha v2

    Hi experts,

    I have realized that implementing the recaptcha functionality is not so straight forward.

    I am guessing that just adding the activity “Display reCAPTCHA” is not enough. That I need to make a POST to google with the g-recaptcha-response (html…

  • Email Notifications to more than one recipient?


    Is there a method to have Password Manager send the success/failed email notifications to another recipient in addition to the user in question?


    Thank you,


  • Question & Answer Policy Case Sensitivity question...


    Is there a way to disable/enable case sensitivity to Question & Answer responses?

    Thank you,


  • Powershell Custom Activity Write into AD


    I am looking to create a custom activity that can allow user to update certain custom attributes in Active Directory.

    Inside the SDK documentation, I have noticed a UserAccountInfo class and AttributeInfo class.

    Please enlighten me on how can I…

  • Password Manager Schedule Tasks modifications possible?



    I'm looking to modify the scheduled task for password expiration notifications, instead of a straight countdown, from X days, to a notification at 30 days, one at 14 days, then a daily from 7 days on. My first thought was to create additional…

  • Self service site not loading the page

    Please find below the snap shot, This page is only displayed when we try to browse the self service site.

    Can you please guide us on this, and how do we proceed further on this?

    What is website which I need to configure?


  • Modifying Self-Service Home Page Pt. 2

    I have found the User.xml file for many changes I wanted to make, however I have a request from a customer to change the Details messages on an error screen.  In the details I would like to change the system administrator, to a contact number for the client…

  • Migration Manager not running on Win 2008 R2?



    Has anyone else had an issue of the Migration tool not running on Windows Server 2008?

    2008 R2 Migration Tool won't run.


      Stopped working

    Problem signature:

      Problem Event Name:                     APPCRASH

      Application Name:                           QPM.MigrationWizard…

  • SPE Customization Options...

    Hello guys,

    I have a client that is requesting some additional customization to the SPE UI than I have done previously.


    They would like to change the "If you forgot you passowrd...." paragraph, perhaps remove it completely.

    They would like…

  • Reset Windows Password using Defender Soft Token

    I'm looking how to reset windows password by using defender soft token as an option other than using Q&A

  • PWM 4.6 and 5.7 instances on One Domain Question...


    I'm looking to create a new Password Manager 5.7 instance fora customer that has an existing implementation of 4.6. 

    They are looking to use both solutions while they determine if they are able to migrate the users to the new version.  My first…

  • Self service password reset link on Windows 10 logon screen


    I have deployed the SecurePasswordExtension on windows 10 1607 devices and I am trying to configure Group policies, so that the SiteLink appears on the logon screen and not as a separate tile, I have used the admx templates however even after disabling…

  • Admin Site doesn't work after changing the service account


    I changed the service account from the Password Manager Service in the Windows Component and after that,  I'm no longer access to the Admin Portal

    This is the error from the verbose log:


    2017-11-15 23:07:51:836 I [3044:7] QPM.Service.Storages.dll…

  • Error Description: Policy Manager error: 0x8007200A, The specified directory service attribute or value does not exist.

    When some users try to login to the PMUser site and search for there account, they get an System error occurred. For more information, view the event log error

    the event is:

    Result: CriticalError


    Error Status: System error occurred. Contact your…

  • sms gateway or webservice

    Hi Experts,

    I have an requirement, sending the OTP via SMS. Customer is having an internal sms gateway which is not actually "mail to sms" supported.

    Per the SDK the sms gateway should support the mail to sms process.

    Any advice to achieve…

  • AD insists on checking "User must change password at next logon"

    In my 2008R2 AD, when a user let's his/her pw expire, the domain checks the "User must change password at next logon" box.

    I think it has been happening ever since those painful Microsoft patches which required uninstalls and PWM upgrades…

  • Connected system column at reports

    Hello all,

    I would like to ask if anyone knows what is the "Connected System" column at reports. In all my reports this column is empty.

    Thank you.