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Inquiry for Disk Hot-swap for SPP

jaeil yoo
over 1 year ago

Hi All,

One disk is broken, but is the SafeGuard product hot-swappable?

For example, I want to know how long it takes to replace a disk. Also, I would like to know if there is a work procedure. Please advice.

Kind Regards,

Jaeil.

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  • 0 over 1 year ago

    Hi Jaeil,

    For SPP, you would have to RMA the whole appliance in case of a disk failure, we do not support replacing disks on SPP because it is a hardened appliance.

    Please open a service request and provide a support bundle from the appliance with the issue to investigate if this requires an RMA.

    Only SPS, allows disk replacements and so for SPS the disks are hot-swappable.

    Thanks!

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  • 0 over 1 year ago

    Hi Jaeil,

    For SPP, you would have to RMA the whole appliance in case of a disk failure, we do not support replacing disks on SPP because it is a hardened appliance.

    Please open a service request and provide a support bundle from the appliance with the issue to investigate if this requires an RMA.

    Only SPS, allows disk replacements and so for SPS the disks are hot-swappable.

    Thanks!

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