Safeguard Community

Forum Inquiry for Disk Hot-swap for SPP

Inquiry for Disk Hot-swap for SPP

jaeil yoo over 1 year ago

Hi All,

One disk is broken, but is the SafeGuard product hot-swappable?

For example, I want to know how long it takes to replace a disk. Also, I would like to know if there is a work procedure. Please advice.

Kind Regards,

Jaeil.

Parents

0 Tawfiq.Ahmad over 1 year ago

Hi Jaeil,

For SPP, you would have to RMA the whole appliance in case of a disk failure, we do not support replacing disks on SPP because it is a hardened appliance.

Please open a service request and provide a support bundle from the appliance with the issue to investigate if this requires an RMA.

Only SPS, allows disk replacements and so for SPS the disks are hot-swappable.

Thanks!
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 jaeil yoo over 1 year ago in reply to Tawfiq.Ahmad

Hi Tawfiq,

Thank you for your advice.

Kind Regards,

Jaeil.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Reply

0 jaeil yoo over 1 year ago in reply to Tawfiq.Ahmad

Hi Tawfiq,

Thank you for your advice.

Kind Regards,

Jaeil.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Children

No Data