• Seeking Solution: SPP Entitlements and User-to-Server Access Mapping Issue

    I've encountered a challenge with entitlements in SPP concerning user-to-server access mapping. With our configuration, individual domain accounts are set up to grant access to particular Windows Servers. However, when a user initiates a new request within…

  • User is not authorized to access this system


    When we try to logon to Safeguard SPP (7.3) using an user(account) in Azure AD, in combination with Starling Connect (EU), we get the message "User is not authorized to access this system" at the logon screen (and in the logging). The Activity…

  • AD failing after validating all permissions and communications

    I have integrated an AD asset to manage accounts.

    When I read users or groups it works perfectly

    1. I can discover accounts in the AD

    2. I can test the asset successfully

    3. I can test connection sucessfully

    4. I can check the functional account succ…

  • End of Life for Safeguard 2000 Physical Boxes?

    Hello Experts,

    When's end of Life for Safeguard 2000 Physical Boxes? We want to refresh our environment but analyzing options to make it future proof. is it recommended to move to new Safeguard 3000 boxes?


    Osman Yousuf

  • Disable sound alarm for SPP hardware

    Can I disable sound alarm for SPP hardware in case there is an error ?

    Safeguard for Privileged Passwords  3000 Appliance Hardware.

  • How does SPP chage the passwords of accounts after check in?

    Hi everyone,

    how does spp change the password of an account after check in?

    Do i need to add a Service user somewhere in SPP or how does SPP have the AD rights to do so?

    Where i need to add the account?

    Best regards


  • Safeguard Approve from Email

    Hello Experts,

    I am looking to have easy approval process for safeguard requests. Current flow I see has email notification and have to login to safeguard to approve, I'm looking to approve it directly from email if a button is possible or through mobile…

  • remote apps how they work? will it work for https web traffic?

    I couldn't find any clear documentation for Remote apps on how to configure or a use case. Will remote apps work for http/web traffic configuration ?

  • SafeGuard 7.0.2 LTS. Account password change issue

    After upgrading to 7.0.2 we are seeing issue for functional accounts password change. Requests are being stuck with error. this was a working environment with 7.0 base LTS until the latest upgrade has been applied. I've verified in Assets AD sync is successfully…

  • Issue with certificate with Custom connector


    we created a custom connector and we test the connection in Asset Management > Asset > "our_custom_connector" > Test connection, but we have a certificate error. (The remote certificate is invalid according to the validation procedure).…

  • Enable secondary authentication on SPP group


    I'm using One Identity Defender to enable the 2FA in Safeguard for Privileged Password.

    I enabled the secondary authentication option in the Active Directory group's authentication tab on SPP but the users are still able to login without the…

  • Recording HTTP/HTTPS URL's control

    Hello Experts,

    I am looking to add some URL's in Safeguard for control and record and would like to know is there anyway to achieve this? because I see only rdp and ssh/telnet options and not https in SPP. I have some Firewall that already are added through…

  • How to configure an the arg parameters for remoteapp launcher for an an application that doesn't have arguments

    when creating remoteapps there are applications like Calculator and paint that doesn't require an arguments hot to configure remoteapp launcher to launch them while it's required to add an arguments for application that doesn't require arguments ???…

  • how to configure an asset to connect with a Windows application server

    I'm using SPP and SPS on a virtual environment on Hyper-V, I want to create an access request policy of an RDP application session, in the security tab there is an RDP host asset, by reading SPP admin guide page no 477 it says 

    that RDP host asset is…

  • unable to connect to AIX server


    I have an issue with AIX server I have added it in our SPP and it was working just fine, however now when I test the connection or want to do discover accounts it shows the below error: 

    Please note that I am using SPP 6.13

    Also, the users can…

  • SPS connection is rejected by Windows Server.

    Dear Experts,

    I am facing a problem when connecting to a Windows server through SPP. Below is the error which I am receiving.

    “Remote Desktop Connection This computer can’t connect to the remote computer. Try connecting again. If the problem continues…

  • export assets and groups


    Is there a way  to export assets with IP address and descriptions to csv file in SPP ?

    also is there a way to export entitlements names to csv or txt ?


  • Password Mismatch Issue on SPS 6.11

    Hi Team,

    In the previous two weeks, we noticed one account on a Solaris asset getting Password check mismatch error daily. the asset has multiple accounts but the issue is happening on one account only.

    We have tried changing the password from SPS Console…

  • Discover accounts for multiple assets

    Dears ,, 

    is there a way to perform Account Discovery to multiple assets one time without creating Account Discovery job, because I have multiple assets in different profile and a user got created in all of them and I want to manage the account. So instead…

  • Bulk Import to Personal Password Vault in SPP 6.12

    Hi Safeguard experts,

    Is there a way to bulk import users' personal passwords to the Personal Password Vault in SPP 6.12 by using an administrator user? 


  • Error in creating or updating Active Directory asset in SPP 6.11

    Hi Safeguard Experts,

    We have an Active Directory asset in SPP and some time earlier the client updated the service account name. Then we tried to update the account name in the asset but it return the error message "Account {service_account} from domain…

  • Is there any way to toggle "Start RDP session" from a central location in SPP 6.11?

    Hi Safeguard Experts,

    Is there any way to toggle "Start RDP session" (Launch Session Button) for all users from a central location like using the Safeguard API or through the One Identity Manager connector? We are using SPP 6.11 currently.

  • Errors in Check and Change Password in SPP 6.11

    Hi Safeguard Experts,

    We hit an issue when trying to "Check Password" and "Change Password" for accounts that are discovered in an Active Directory asset. Highly appreciate if someone could shed some lights on us. Thank you.

    Here are…

  • Not displaying Approver Comment in Web client in Safeguard for Privileged Password 6.11


    I found that the web client in 6.11 does not show the Approve Comment if the request is denied. From the SPP 6.11 administrative guide (One Identity Safeguard for Privileged Passwords 6.11 - Administration Guide), it says the following:

    • If a denied…
  • Managing multiple account at once

    Hi ,, 

    When er were using SPP 6.6 we were able to manage more that one account by selecting multiple account in the Discovery then click on manage button. When I upgraded the SPP to 6.8 this feature cannot be done. Even if highlight multiple accounts…