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Job server is not processing anything

Hi,

We have configured job server remotely and updated jobservice.cfg file. And we added the entry of job server in Designer. Service of this job server is running properly but jobs are not getting executed by this job server. We restarted the service, server but nothing is working out. Please guide to resolve this issue. Thank you.

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  • I am assuming that there are jobs in the \RemoteJobServer2 queue that are not getting picked up.  Have you checked the log on the job server?  is the server checking that queue?

  • yes it is checking the queue. It shows below info in logs

    2018-07-16 13:14:14 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:15:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:15:44 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:17:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:17:14 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:18:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:18:44 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:20:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:20:14 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:21:44 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:21:44 +00:00 - Info: Last process step request succeeded.
    2018-07-16 13:23:14 +00:00 - Info: Requesting process steps for queue \REMOTEJOBSERVER2.
    2018-07-16 13:23:14 +00:00 - Info: Last process step request succeeded.
  • What 's the result of

    select Queue, Ready2EXE , Count(*) from JobQueue
    	group by Queue, Ready2EXE
    	order by 1,2

  • You should also check 

    select LastTimeoutCheck, getutcdate() from QBMServer where QueueName = '\REMOTEJOBSERVER2'

  • Below is the response of the query

    \REMOTEJOBSERVER2 TRUE 1

  • Below is the response of the query "select LastTimeoutCheck, getutcdate() from QBMServer where QueueName = '\REMOTEJOBSERVER2'"

    12/30/1899 12:00:00AM  7/17/2018 5:56:34 AM

  • check if autoupdate is enabled but the update server is not defined or not processing

    -- is auto update enabled
    select Value, IsEnabledResulting from DialogConfigParm where Fullpath = 'Common\Autoupdate'
    
    -- does file content look okay
    select len(FileContent), len(HashValue) from QBMFileRevision where UID_QBMFileRevision = 'QBM-74EC03CD5A0D2B334D197DBD5158A598'
    
    -- check if queue is in autoupdate and there is a update server
    select s.Ident_Server, s.IsInSoftwareUpdate, s.IsNoAutoupdate, s.IsJobServiceDisabled, sign(len(t.UID_QBMServerTag)) as IsUpdateQueue from QBMServer s
    	left outer join QBMServerHasServerTag t on s.UID_QBMServer = t.UID_QBMServer and t.UID_QBMServerTag = 'QBM-ST-Is07'
    	where IsQBMServiceInstalled = 1