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custom process: no approver available for attestation

Jonas Wiedamann
25 days ago

Hi

If there is something that needs to be approved, but no approver is available, the system will abort the task with the reason "#LDS#Automatic system approval: No approver available.|".

This is true for IT Shop requests and attestation cases, and possibly other cases that I am not aware of.

I need to create a process which sends an email in order to add an approver.

For IT Shop requests, I have created a custom process on PersonWantsOrg which does the job without any issues.

However, aborts on attestation cases seem to work differently. There isn't even an event for abort on AttestationCase.

The only thing I see getting fired by the system is "JobChainName Created by QBMDBQueueProcess: call method Abort for object type AttestationCase".

Has anyone built something similar for AttestationCase?

How can I trigger the custom process on abort on AttestationCase?

Thanks
Jonas

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Identity Manager 9.1.1

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  • 0 25 days ago

    Hi Jonas,

    Just out of curiosity is there a reason you are not using the 'Escalate if no approver found' option?  Perhaps it might help you.

    B.

  • 0 22 days ago in reply to Barry Jackson

    Thanks Barry

    I wasnt aware of that option. 

    The only line describing the option I found: "In this case, the attestation case is escalated instead of being canceled or passed to the chief approval team."

    What does it actually do?

    I also checked some custom and predefined approval workflow steps and its greyed out everywhere.

    Generally we are OK with attesations being closed if no approver is available. However I was hoping that there is a more generic solution rather then ticking 'Escalate if no approver found' option for every approval workflow step.

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  • 0 22 days ago in reply to Barry Jackson

    Thanks Barry

    I wasnt aware of that option. 

    The only line describing the option I found: "In this case, the attestation case is escalated instead of being canceled or passed to the chief approval team."

    What does it actually do?

    I also checked some custom and predefined approval workflow steps and its greyed out everywhere.

    Generally we are OK with attesations being closed if no approver is available. However I was hoping that there is a more generic solution rather then ticking 'Escalate if no approver found' option for every approval workflow step.

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