• IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • Can requester, recipient and approver change input parameters once the request is raised?

    Hi,

    I checked in the ITshop and understood that it is not possible to change input parameters of the request once the request is raised. But is it possible to customize this functionality so that requester, recipient can change input parameters of the…

  • RE: ObjectKeyAssignment@PersonWantsOrg is not populated at time the request is approved (event: Granted)

    Hi,

    ObjectKeyAssignment is only filled if you are requesting something using an assignment resource. Maybe that's the reason why the property is not filled. What did you try to request?

  • RE: Create by script request for an UNSgroupB item

    Hi,

    the method "CreateITShopOrder" you are referring to allows you to convert already existing direct group memberships into requested group memberships. Therefore, the method is present at UNSAccountBinUNSGroupB objects and not at the UNSG…