Hi all,

I am trying to add more attributes to the Service Item property display list in the product details.

To do this, I have set the parameter
ServerConfig/ITShopConfig/AccProductProperties
with the following values;
CustomProperty01 and UID_OrgRule…

Hello,

We need to modify IT SHOP and we need to hide some items that are present by default in the request screen. We tried to delete the various items, however it gives us the following error: "You are not allowed to remove default objects or assignments…

We have an approval workflow where a request is routed to the recipients manager. The request can be escalated to the recipients managers manager, either via timeout, og manual escalation.
This works in most cases, but if the recipients managers manager…

Hi,

I'm setting up a RACF connector towards TDS on One Identity Manager 8.2, which works fine so far, however when I'm provisioning a new account for an existing employee through either the IT Shop or Manager, the job will get stuck in the job queue during…

Dear All,

At the moment I am working on changing a feature in the IT Shop during the Request phase through a custom script in Designer, but I still haven't figured out how to write and invoke it.

Specifically, I need a check on the specifications of the…

Hello everyone, tell me, we have many assignments for users with Xorogin = 1, 
both in the PersonInOrg table and in the ADSAccountInADSGroup table. 
Many of the ADSGroup and ORG have been hosted on the ITShop for a long time, but for many users they have…

Hello,

I have One Identity Manager v 8.1.2, as you know, by default, when you perform a new request into the IT Shop, the search field performs a search on the names of the service items. Is it possible to change the search criteria? I mean, could you…

Hello All,

I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

Hello All,

when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

Hello Experts,

We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

Hello Experts,

We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

Hi,

I want the user to see frequently raised requests for his role so that it is easy for the user to select that request and raise it for himself. Is it possible to implement this functionality?

Hi Team,

We have set the email "IT Shop request - approval required" in the Approval workflow. But when the request is placed by the employee, the Process
"QBMDBQueueProcess:PWOHelperPWO" is triggered, but the process to send email doesn't starts…