• ITShop: Use single request reason for multiple items

    Hi all,

    for some Service Items, we mad the "request reason" mandatory. 

    When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • RE: ObjectKeyAssignment@PersonWantsOrg is not populated at time the request is approved (event: Granted)

    Hi,

    ObjectKeyAssignment is only filled if you are requesting something using an assignment resource. Maybe that's the reason why the property is not filled. What did you try to request?

  • RE: Create by script request for an UNSgroupB item

    Hi,

    the method "CreateITShopOrder" you are referring to allows you to convert already existing direct group memberships into requested group memberships. Therefore, the method is present at UNSAccountBinUNSGroupB objects and not at the UNSG…