For my custom request property I have a set of several parameters.

The first one called "Department" is a user prompt for a department (uid_department) and the second one called "Person" is another user prompt for an identity (uid_person).…

Hello! I am on the New Requests screen in the Web Portal, One Identity Manager 9.2.1. I am trying to filter roles by entitlement by going to Filters and selecting "Application Entitlements", but when I do this, it does not allow me to select…

In our environment we have made a process so that we can request products with machine distributed software (sccm). The problem is, that in many cases (but not always), the user also need a user distributed (app-v) software in relation to the same application…

We are currently testing the angular based web portal, and when checking a request that is canceled or unsubscribed in the request history, we get a notifcation stating 0 Products have been added to the shopping cart, and thereafter the error message…

Hi everyone, I'm starting out and need some advice. What is the recommended size for custom box packaging for display purposes? I want to ensure my products stand out effectively. Any suggestions or tips would be greatly appreciated!

Hi,
I added a Condition (query) on a parameter of request property related to a specific service element. 
When I create the request in Web Portal by proceeding to populate the properties, the first field becomes blank when we select the second field. Also…

Hi all,

I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…

Hi all,

for some Service Items, we mad the "request reason" mandatory. 

When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

Hello! 

1IM v8.1

On portal ITShop approver want change request and add second product. When click send the approver get error: 

Hello All,

I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

Hello All,

when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

Hello Experts,

we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

Hi,

I checked in the ITshop and understood that it is not possible to change input parameters of the request once the request is raised. But is it possible to customize this functionality so that requester, recipient can change input parameters of the…

Hello community,

I know that when an employee is no longer a member of the IT Shop, all his requests are aborted (Orderstate = Aborted).

The status "Aborted" is not understandable by the end user, so we implement a process that unsubscribe all the requests…

Hi all again,

In my system I don't have direct provisioning for all target system. So I'd like to intercept the trigger that disabled all account connected to a Person when is temporary disabled and send unsubscribe for all products I have. There isn…